Rude. My mamaw got admitted and all they were was rude to her and us. Also wouldn't tell us a thing or what they were going to do. We will not be coming back to this hospital, we'll be going to St. Mary's.
lost my son because no obgyn would come in to help. I had a er doctor looking at me and it took 4 hours before the medflighted me out to johnson city...One of the nurses even said their not qualified to take care of me and i should have went somewhere else..This place is ridiculus
Worst experience of my life. Dr.Dingus and Nurse "Ratchet" were rude. We were out of town and staying in Norton at a hotel. My 3yo daughter woke in the middle of the night with a high fever and I didn't have any fever reducer with me. Under different circumstances, I wouldn't take her to the ER and would just give her tylenol and call pediatrician if fever didn't go down or persisted for several days. Within 10min of being in the ER, Dr.Dingus gave her a tentative diagnosis of pneumonia (bc she had a history of it but no current symptoms- he didn't even use the stethescope on her back), croup (she coughed once and it wasn't barky at all), UTI (since we had been traveling? though I stated that she hadn't said it hurt at all when she went potty), and stomach virus. It was middle of night and she was exhausted and was a bit delusional and they acted like she was hallucinating. They waited a long time before giving her tylenol and she eventually threw up and then they tried to give her zofran for nausea which I refused. They tried to order xrays, blood work, and a catheter which I refused stating that I wanted to see first if her fever went down. The nurse implied that I was being neglectful. After her fever did go down after some tylenol and motrin, she ate a popsicle and we went home. She had a low grade fever for a few days and ended up having an ear infection and nothing more. After the first 10min, Dr.Dingus never returned to our room and never discharged us. I could see him with his feet propped up in his office which had glass walls. My toddler just kept asking to leave because they were so rude to all of us. She normally responds very well in medical settings.
This hospital deserves more than 5 stars in my family's opinion. While my grandfather is very ill, the doctors,staff, case manager in the ICU as well as every staff member we've encoutered over the past week has been generous, accommodating, knowledgeable, and just overall impressive. Our family lives over 5 hours away near D.C. and I can say without a doubt this hospital performs 10x better than what we're used too. The doctors are upfront with you that they do not have all of the specialists on hand as larger hospitals but in our case they called them in within that day, incredible. Thank you, all!
The billing department is a joke. Had a bill from a car accident after settlement was made at which point I did not receive enough to pay all of my medical bills, made arrangement with hospital to make payments. Was paying more than agreed amounting and on time, my bill was “accidentally” sent to collections and after 3 months of fighting with the hospital was lied to multiple times, was refused when asked to speak with supervisor, in the end they refused to correct their mistake. Would give a 0 Star if possible. Beware of billing department.
Norton Community Hospital is a US Hospital based in Norton, Virginia. Norton Community Hospital is located at 100 15th St NW, Norton, VA 24273, USA.
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